Valentina Heart Locket

We ship worldwide!

-Free shipping on all orders within the US.

-Free dhl express shipping on international orders over $300

We send out all normal orders between 1-5 business days, preorder items can take from 7-14 business days to send out. If you need a specific estimate please contact us at contact@katyfaye.com or chat us through our website.

Estimated shipping time within the US is 3-7 business days.

Estimated shipping time internationally varies according to the country, If you need a specific estimate please contact us at contact@katyfaye.com.

Not a fit? No problem, we offer free returns within the USA! If you're not fully satisfied with your order and would like to make a return, please be sure to send back the item unworn within 15 days for a full refund or credit note. If you'd like to return an item, please contact us at contact@katyfaye.com.

Return Policy

• Returns must be registered online within 15 days from the date you originally received your order.
• KatyFaye jewelry is unable to refund any duties or taxes paid on international shipments.
• We can only cover the return cost of an item within the USA

 Refund Delay 

Once we receive your return, please allow 3-4 business days for your return to be processed and then 5-10 business days for your bank to post the refund to your account.

Your refund can only be credited back to the original form of payment or a credit note.  

We’ll send you an email as soon as your refund has been processed so you know it’s on the way.

Questions?

If you have any questions please email us at contact@katyfaye.com. We are happy to accomodate special requests and can offer faster delivery when necessary!